Screening checklist

The Mann Talks Helpline employs trained mental health professionals who offer an empathetic and non-judgemental environment where you can share your thoughts, emotions and experiences freely. The conversation will be confidential, and your privacy will be respected at all times.

Calling the Mann Talks helpline offers:

A safe unbiased space where you can get clarity on your issue and how to deal with it
Information on how to seek further help with your issue
Knowledge on how to make informed decisions about your mental health
Extension of services to your family members, if required

We are an inclusive platform and encourage individuals from across experiences, backgrounds and abilities to use the services available. We do not discriminate on any grounds, whatsoever.

Why should I call the helpline when I can talk to a friend or a family member?

While talking to a friend or family member may be comforting, there is a risk that they might bring their own biases and judgements to the conversation. There may also be things that we don’t want our loved ones to know—thoughts and emotions that cause us anxiety, guilt or shame; or painful emotions that they might not be able to handle.

The mental health professionals at Mann Talks are trained in the art of listening and offer a safe space without any bias or judgement. This will allow you to speak more freely than you would with someone you know. They are also trained to be able to understand your pain and situation, and help you resolve your issues.

Will the helpline tell my family about the things I share?

At Mann Talks, we prioritize confidentiality, dignity and respect of the caller. Our mental health professionals will not share anything you discuss with anyone else. The only time confidentiality may be broken is if the mental health professional feels you might harm yourself, or those around you.

In any other circumstance, what you share remains confidential.

What if I don’t like who I’m talking to?

It is important to feel comfortable with the mental health professional you’re accessing treatment from. If you feel like the professional you’ve been assigned/are speaking to isn’t a good fit for you, it’s okay to request a different one.

Don’t feel pressured to continue to talk to a professional you don’t like—after all, Mann Talks is for your wellbeing, and your comfort comes first.

Over the last two weeks, how often have you been bothered by any of the following problems?